Refund policy

Last updated: September 24, 2026

Returns
We want you to be happy with your STILLFORGE purchase. If an item isn't right for you, you may request a return within 14 days of delivery, subject to the conditions below.

Conditions for Return
- Items must be unused, unworn, and undamaged, in their original packaging with all tags, accessories, and manuals included.
- Items showing signs of use, wear, or damage may be refused at our discretion, and we may decline the refund or offer a partial refund.
- Sale, clearance, and final-sale items are not eligible for return or refund, except where the item is defective or was shipped in error.
- Return requests must be made within 14 days of the delivery date. Requests made after this period will not be accepted.

How to Start a Return
Contact us at tecchan4210work@gmail.com with your order number and reason for return before sending anything back. We will provide return instructions.

Return Shipping
Customers are responsible for return shipping costs in all cases, except where the item received was defective, damaged in transit, or not what you ordered, in which case we will cover the cost of return shipping.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Shipping charges on the original order are non-refundable.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at tecchan4210work@gmail.com with photos of the issue, and we will arrange a replacement or refund at no cost to you.

Contact
Questions about returns or refunds can be directed to tecchan4210work@gmail.com.